Adding attachments to your files in the RTA system is necessary to keep your fleet operation’s information organized and accessible. To make this easier, we’ve recently made changes to our Attachments tool (previously known as the Image Viewer) for our hosted clients.  

These changes will make uploading and managing attachments much easier, as well as give you more capabilities when using the RTA web and mobile apps.  

How this Impacts You 

To make these enhancements, we made changes that will affect where files are stored and the workflow you will use to add an attachment into the system. 

Storage Location 

The biggest change you might encounter is the storage location of your attachment files. All files that are currently attached to a vehicle, work order or other area in RTA have been migrated to a secure, robust and scalable cloud storage system – Amazon S3. To access your files, just go to the vehicle or work order and click on Attachments.  

If you have one file attached to multiple items in RTA – like an insurance card that’s used for several vehicles – we did not migrate that file to the cloud storage. For those particular filesyou can continue to manage them using the old method. 

Simplified Workflow 

The previous method for uploading and maintaining files in RTA was cumbersome and required training. Our enhancements to this tool have greatly simplified this process – and it will result in less broken links and lost files.  

To add an Attachment, you need to follow these steps: 

  • - Find the vehicle or work order where the file should be attached.
  • - Browse to the file you want to attach on your computer or file server. 
  • - Select the file and attach it to the RTA vehicle or work order. 

And that’s it! RTA will automatically upload the file to our servers in the background – there's no additional steps you need to take. 

If you have any questions about how to use the Attachment tool, please reach out to our Support Team! You can also get more information here.